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CARTERSVILLE, Ga. — ServeCo North America has launched two upgrades to its software suite of services, rebuilding its call center call management software and customer relationship management (CRM) platforms.
During the first phase of the rebuild, completed in September, ServeCo overhauled the call center software, with improvements in monitoring answer speed and handling time, reporting and support for workspaces.
“More than changing phone providers, we wanted to have a platform that we could manage and direct inbound calls to a service advisor’s individualized skill set,” said CEO Tony Milano. “This cutting edge approach to call disbursement supports our customized product offering and graduated training initiative to assure that customers will be engaged with team members that can help them most.”
During the second phase launched this month, the company launched a pilot of its custom CRM solution. In development since 2021, it provides a consumer portal capable of allowing customers to manage their entire service process, a consumer and technician mobile application, service contract validation analysis, real-time service updates to consumers, clients and technicians as well as customized reporting.
ServeCo plans a full rollout of the CRM solution by the end of 2023 with a future enhancements outlined for the next five years.
See also:
- ServeCo North America hires Wayfair veteran for new service position
- ServeCo North America adds new SVP post
